Hybrid Customer Care Specialist
Listed on 2026-10-06
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Avid Xchange is seeking a Customer Care Representative to join the Service team in Charlotte, NC. You will resolve customer inquiries via phone, email, or chat, troubleshoot issues, and follow case management processes to ensure high-quality resolutions.
Ideal candidates have at least 6 months in a similar role or 1 year in customer service, with strong multi-system navigation, probing questions, and the ability to de-escalate and problem-solve.
This is a genuine opportunity to take on the Hybrid Customer Care Specialist I role at Avid Xchange, Inc.
The position is based in Charlotte, NC, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 54.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).