Senior Instructional Designer

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Job Description # Senior Instructional Designer
* Audit, refine, and enhance existing training materials to increase interactivity, engagement, and learner retention.
* Design quick, realistic customer‑conversation simulations that reflect the complexities of sales and retention scenarios.
* Partner with SMEs to craft authentic conversation flows, branching scenarios, and realistic learner decision points.
* Incorporate AI tools to support content ideation, visual and audio asset generation, and efficiency in learning development.
* Use Articulate Storyline to build high‑impact, interactive eLearnings and reimagine outdated assets into modern, immersive experiences.
* Develop participant guides and facilitator guides using Xyleme (training provided if needed).
* Create job aids and one‑dimensional tools where appropriate for targeted learning objectives.
* Introduce enhanced learning technologies—gamification, adaptive learning, interactive video, rapid production tools—to elevate learner engagement.
* Ensure all content reflects the emotional intelligence, communication skills, and customer‑centric mindset needed for sales success.
* Continuously assess feedback and training performance data to iterate and improve instructional assets.
* 3+ years of professional experience in Instructional Design or Learning Experience Design.
* Advanced proficiency with Articulate 360, including Storyline (primary) and Rise.
* Strong working knowledge of Adobe Creative Cloud (Photoshop, Illustrator, Premiere, Audition, etc.).
* Demonstrated experience using AI tools for brainstorming, image creation, script enhancement, or audio production.
* Ability to create complex learning interactions, simulations, and scenario‑based training.
* Strong understanding of adult learning principles, learning science, and experiential design.
* Excellent communication skills with the ability to collaborate closely with SMEs and stakeholders.
* Ability to manage deadlines in a fast‑paced, high‑volume environment.
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
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