Experience Design (XD) II, Product Design - Experience Design

Experience Design (XD) II

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Bank of America is looking for an Experience Design (XD) II that will be responsible for advanced execution and craft delivery for an interdisciplinary product design team that delivers strategic and tactical solutions in support of our Digital Platforms and the Erica AI Virtual Assistant. The role will build cross-functional relationships beyond the immediate team, partnering with peers, and stakeholders from across the organization to influence priorities, and ensure roadmap projects are delivered with high standards on experience quality, execution, and professionalism, delivering on-time and on-budget.

And contribute to our culture of creativity, accountability, discourse, and measurable key results.

This job is responsible for anticipating and advancing multi-disciplinary Experience Design (XD) delivery, processes and functions for end-to-end digital experiences. Key responsibilities include building cross-functional relationships across different stakeholders, executing with limited direction from day-to-day leaders, and developing digital experience solutions independently. Job expectations include applying subject matter expertise and acumen to define and deliver solutions that meet client needs and solve business problems.

Responsibilities:

• Crafts world-class software solutions, deliverables or reporting within time, scope, and budget by modeling established XD frameworks and practices.
• Anticipates and provides support throughout the end-to-end product-development lifecycle.
• Elevates conversations with teammates, partners and stakeholders.
• Independently manages day-to-day work and applies sound judgement to resolve blockers.

As an Experience Design (XD) II, Product Design you will:

• Design, optimize and deliver useful and elegant, best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation.
• Apply a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
• Influence, navigate and partner with a diverse set of project stakeholders and cross-functional teams – including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work.
• Collaborate with product design, content design, design research, design operations, and design technology across the team.
• Develop and deliver advanced experience design deliverables across the discovery and delivery design workflow without active guidance, including information architectures, user flows, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes.
• Deliver exemplary solutions leveraging and anticipating internal and external best practices and methods.
• Conceptualize and design multi-modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android)
• Support and leverage data, feedback from user research, evaluative testing, analytics, and A/B testing across the customer journey, from rapid user testing to usability…