Lead UX Designer
Listed on 2026-08-22
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Design & Architecture
Product Designer, UI/UX Design
We are actively seeking a UX Professional (Architect/Designer) — Payments Experience to help design and architect intuitive payment experiences that directly impact millions of users. This is a high-ownership role for a designer who thrives in cross-functional environments and wants their work to directly shape how customers interact with financial products at scale.
A nationwide leader in financial services, committed to helping millions of customers improve their financial lives through safe, affordable, and transparent solutions. With over 1,500 locations across 44 states and a mission unchanged for over 100 years, this organization does the right thing — every day.
Required Skills & Experience- 7+ years in Product Design or related fields
- 7+ years collaborating with product, engineering, design, content and user research teams
- Proven ability to influence product and engineering decisions without direct authority
- Experience in Agile and Kanban delivery models
- Experience writing user stories and defining acceptance criteria
- Experience leveraging AI-powered tools to enhance design efficiency and insight generation
- Master's Degree in Computer Science, Electronic Engineering, or related discipline
- 10+ years of experience preferred
- Extensive experience with Service Now Service Mapping
- Service Now Developer Certification highly desired
- 100% Hands On
- Architect end-to-end UX experiences for payments products used by millions of customers
- Collaborate cross-functionally with product, engineering, design, content and research teams
- Write user stories and jobs-to-be-done that clearly articulate business and user needs
- Influence product and engineering decisions in cross-functional settings
- Leverage AI-powered tools to enhance design efficiency and accelerate insight generation
- Define and own the UX vision across the payments experience
- Medical Insurance
- Dental Benefits
- Vision Benefits
- Paid Time Off (PTO)
- 401(k) Match
? Hybrid — Onsite Tuesday, Wednesday, Thursday | Primary location Charlotte NC.
? We are unable to provide visa sponsorship. C2C and H1B candidates cannot be considered.
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