Student Success Coach

Who We Are

Our mission is simple but critical: tobuild pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina’s public universities.

Collaboration – We prioritize our partners’ success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact.

Innovation – We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners.

Empathy – We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs.

Integrity – We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards.

Teamwork – We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates.

Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners.

These values will enable us to realize PKH’s vision: to make North Carolina’s public universities the top choice for adult learners and to amplify the UNC System’s role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder.

At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization you’ll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal.

We encourage you to bring your unique perspective, talents, and ideas to the table as we strive to make a meaningful impact.

The Student Success Coach is a dedicated professional who understands the needs of adult learners and how to best support them in pursuing their higher education goals. This Student Success Coach aims to provide guidance and to empower adult students to succeed academically by assisting them in developing strategies, setting goals, and navigating unique challenges they may face. This role will work closely with adult students to promote their academic and personal growth, fostering a supportive and motivating environment throughout the student lifecycle.

• Provide personalized academic advising to adult students, helping them select appropriate courses, create and maintain degree plans, and understand degree requirements.
• Utilize relevant coaching principles and strategies to promote student self-awareness and inspire action.
• Collaborate with students to identify their educational and career goals, create a clear roadmap for success, and monitor their progress.
• Offer guidance and resources to improve study skills, time management, and organizational techniques to enhance academic performance.
• Address the unique challenges faced by adult students, including work-life balance, time constraints, and financial concerns, by offering tailored solutions and referrals to relevant support services.
• Assist students in navigating resources, including libraries, tutoring and personal wellness resources.
• Encourage students to explore career pathways and resources and foster a holistic approach to education and future employment.
• Identify at‑risk students, develop intervention plans, and actively engage in outreach efforts to re‑engage and retain adult learners.
• Analyze and interpret data to effectively support students and improve student success.
• Prepare for, attend, and meaningfully contribute to internal and partner…