Program Manager

** OVERVIEW:
** Reporting to the Regional Site Director, the Program Manager position is a core component of the Year Up United program. This position is responsible for leading and managing a Learning Community comprised 30-50 young adults, with the ultimate mission of providing high-quality service to the students in the community as they prepare for corporate internships and careers in Year Up United-related job fields.  

Successful outcomes for this role include maintaining 85% retention during the Learning and Development phase and no more than 10% attrition in the Work-Based Learning phase, student satisfaction with the Program, and 75% positive outcomes 4 months after graduation.

The Program Manager will also serve as an important member of Year Up United’s Corporate Engagement function while their learning community is on internship. They will facilitate day-to-day interactions between Year Up United interns and corporate partner staff, ensuring a successful internship experience for all parties. The Manager will support performance for an assigned group of students and serve as the main point of contact for supervisors to help interns convert to employment and yield partner retention and satisfaction.

To be successful in this role, you will bring excellent communication, administrative, and management skills as well as the ability to interface with students, functional departments, and outside stakeholders as we work to achieve our mission. This position will work with our Academic/instructional staff, Student Services, Internship Services, and Corporate Engagement departments, to help provide students with individualized support by addressing challenges and understanding when to leverage other  keeping with Year Up United’s values, the Program Manager will also have the opportunity to interact with students on an individual level, as a group facilitator, and advocate, participating in building a positive educational environment.
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* KEY RESPONSIBILITIES:

**** Drive Student Success
*** Serve as a role model by reflecting and maintaining Year Up United culture and embodying our values and operating principles while preparing students for corporate internships
* Manage, uphold, and track student contracts in a consistent manner to ensure timely and accurate student payment
* Work in collaboration with the Centralized Internship Services team to coordinate intern performance management
* Oversee student performance to ensure seamless transition from learning and development phase to the work-based learning phase
* Balance serving students and ensuring the overall success of the Learning Community by making appropriate decisions that are both student-centered and in line with our Year Up United’s mission, vision, and values
* Collaborate with Student Services, Academic staff/instructors, and Corporate Engagement colleagues to identify and respond to student needs; ensure students receive high-quality services and individualized support
* Drive the development and management of individualized student performance/professional development plans in coordination with stakeholders to ensure student success
* Work with the Corporate Engagement and Market-based Employment Placement team to identify and match graduating participants to job opportunities
* Responsible for matching and placing 15% of non-converted graduates to find full-time, training-related jobs
** Learning Community Management
*** Manage the day-to-day and annual operations of the Learning Community, including the calendar
* Coordinate efforts and schedules while maintaining a positive group dynamic amongst both staff and students
* Work collaboratively with other Year Up United functions to coordinate support for students and ensure alignment across departments
* Ensure all activities are planned, organized, and executed with high quality
* Plan and run new student orientation; oversee student transition into the program, coordinate orientation activities and ensure that students become acquainted with resources, staff, and program expectations
* Teach Career Development and Interpersonal Relations (CDIR) course
* Develop and maintain healthy and…