Development & Training Specialist - School of Retail

Description

SUMMARY

Partners with Donated Goods Retail (DGR) leadership to design, facilitate, and evaluate New Employee Orientation (NEO) and School of Retail (SOR) & Manager Training programming to prepare DGR team members for their DGR roles with Goodwill Industries of the Southern Piedmont by performing the following duties.

• Works in partnership with DGR leadership to assess training needs and create and revise curriculum including program materials, job aids, manuals, multimedia visual aids, and SharePoint reference materials to meet training needs and support knowledge retention. Capitalizes on the use of technology to improve training processes, engages team member participants, improves accessibility to learning, designs e-learning, and drives training outcomes. Creates methods to validate knowledge transfer (i.e. knowledge checks, activities, group discussions, etc.).
  
  Partners with DGR leadership on the utilization of reference materials in store to support continued knowledge retention.
• Develops team member skills through promotion and use of self-directed training resources such as the Learning and Growth Hub to deliver on-demand learning tools and resources for all DGR team members.
• Builds relationships across the organization to create best in class SOR programming. Works collaboratively with DGR leadership and operations, Human Resources, Loss Prevention, Safety, and Goodwill University to identify needs, create and implement appropriate training solutions that support team member performance, advancement and retention.
• Creates and implements train-the-trainer process to ensure consistency in delivery and use of materials for all SOR and NEO programming. Trains retail team members, thereby ensuring consistency and scalability in the training process. Partners with DGR leadership on Store Manager in Training rotations and train-the-trainer schedules. Partners with DGR leadership to identify DGR-assigned team members for train-the-trainer opportunities.
• Monitors consistent application of designed SOR and NEO program materials by Standard Operating Procedures.
• Enters and tracks training related data into appropriate databases of required and completed training courses.

• EDUCATION and/or EXPERIENCE – Bachelor's Degree (B.A.) from a four‑year college or university in Human Resource Management, Organizational Development, Adult Learning, Business or related field and three years’ experience developing, coordinating and conducting training.
• CERTIFICATES, LICENSES, REGISTRATIONS – Valid Driver’s License (Class
  
  C), car insurance and reliable automobile required.

While performing the duties of this job, the team member is regularly (more than 2/3 of the day) required to talk or hear. The team member regularly (more than 2/3 of the day) is required to stand, walk; and use hands to finger, handle, or feel. The team member is occasionally (less than 1/3 of the day) required to sit; reach with hands and arms.

The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. Occasional travel to the Goodwill Retail Stores is required to ensure that operations are in alignment with the School of Retail curriculum and SOPs and when developing new training.