Associate, Enrollment Services- ELL Leadership Grant; Temporary

Position: Associate, Enrollment Services- ELL Leadership Grant (Full-Time Temporary)
Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow.

Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC c.edu.

Under the direction of the Dean, Community Education or designee, the Associate, Enrollment Services, provides comprehensive support in course selection, registration, and funding for adult basic education students. The role is responsible for scheduling appointments, MATC site navigation, processing documents, and ensures a seamless service experience. Promotes student retention and completion and will be located within the Community Education Hubs.

Work is detailed and diversified requiring independent judgment, analytical skills, and decision-making abilities according to established practices and procedures. Supervision received is general in nature using established procedures and general objectives and limited to problems or unusual conditions. Works both independently and with staff in a teamwork approach.

* Enrollment Processing & Documentation:
Provides day-to-day processing of enrollment-related paperwork. Processes, prepares, and validates student documents relating to all aspects of the enrollment process. Reviews student enrollment documents (registrations, drop/adds, high school/college transcripts) to prepare for scanning. Completes student registration.

* Student Support & Communication:
Provides daily customer service and technical assistance to students, including support with Blackboard, Self-Service, and password resets. Responds to inquiries via phone, email, and in-person, and conducts regular follow-up to ensure student needs are met. Refers students to appropriate MATC support services and community resources, offering retention-focused solutions. Applies knowledge of Student Services and Academic procedures to share relevant information with discretion.

* Service Request Troubleshooting:
Resolves and troubleshoots problems in daily processing of service requests related to application processing, testing, course selection, and registration.

* Operational Support:
Supports daily office operations by processing mail, email, and inquiries from internal and external sources. Maintains electronic databases for grant tracking, coordinates testing schedules with instructors, and participates in campus and college initiatives.

* Ethics and Confidentiality:
Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.

* Collaborative Teamwork:
Establishes, maintains, and enhances positive working relationships with staff, faculty, students, administrators, and vendors.

* Continuous Learning & Professional Development:
Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively participates in applicable work groups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.

* Other duties:
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required

Minimum Education and Experienced:  High school diploma or equivalent AND at least three years of office experience.

Preferred Minimum

Education and Experience:

* Associate's degree with coursework in business, or related field; AND at least two (2) years of office experience.

KNOWLEDGE, SKILLS, & ABILITIES

* Knowledge of District policies and procedures; ability to interpret and communicate admissions, financial aid, registration processes and guided pathway programs.

* Ability to assemble, organize and maintain complex records and data and prepare reports from such data.

* Ability to respond professionally to inquiries, complaints and information from various stakeholders.

* Experience utilizing record keeping and experience with document maintenance, retention and organization protocols.

* Ability to overcome obstacles by engaging internal and external resources.

* Ability to complete projects in a higher education setting.

* Ability to work in a fast-paced environment.

* Ability to communicate effectively through both oral and written means including public speaking and presentation skills.

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