Library Assistant - Access Services

Library Assistant – Independence Regional Charlotte Mecklenburg Library

Follow your calling, Find your career

Pay rate: $20.00 -$25.68

Charlotte Mecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve.

Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe of ideas.

The Full-time Library Assistant delivers a high level of quality libraryservices ensuring the provision of value-added experiences for all customer sand performs routine tasks in support of the library.

Independence Regional Library

6000 Conference Dr

Charlotte, NC 28212

Full Time Benefit Eligible, Will be 40 hours per week

Mondays
11:00am – 8:00pm

Tuesdays
- Thursdays, Alternating Fridays and Saturdays 8:00am – 5:00pm

Fridaysand Saturdays (alternate weekly) 8:00am – 5:00pm

• Promote the library’s collection and services
• Performcirculation activities
• Provideservice desk coverage
• Providematerials to appropriate bins for transfer
• Providesresearch assistance to customers
• Utilizeintegrated library systems software
• Assisting customers at several service points
• Training and assisting customers on various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteer management
• Performshelving and weeding duties

• Experience:
  
  Minimumof one year of customer service experience including library or retail.
• Education:
  
  High School diploma or equivalent
• Combination of relevant education and relevant experience accepted? Yes

• Experience working with teens/young adults
  
  Knowledge of integrated library systems software (IE: Polaris)
• Bilingual

• Knowledge of
• Alpha-numericsorting systems
• Variouslibrary systems
• Telephoneetiquette
• Skills
• Technologyadeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Abilities
• Adaptability:
  
  Maintaining effectiveness when experiencing major changes in responsibilitiesor environment; adjusting effectively within new work structures, processes,requirements, or cultures
• Communication:
  
  Clearly conveying information to individuals or groups
• Collaboration:
  
  Working effectively and cooperatively with others; establishing and maintaininggood working relationships
• Technical/professional
  
  Knowledge and
  
  Skills:
  
  Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up withcurrent developments and trends in areas of expertise
• Work Standards:
  Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

• Proficient in various computer applications including Microsoft Office Suite
• Someknowledge of Library software systems

Worksin an office setting with moderate noise Will work in a setting with children andteens from neighboring schools and program attendees Scheduleswill include some nights and weekends

Thisclassification has been identified as having a role in the development of ADAcompliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No

To accomplish this job successfully, an individual must be able to perform, withor without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Thisis not intended to be an all-inclusive list of job-related responsibilities,duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designatedpositions may be required to assist in emergency and/or disaster situations.