Library Assistant - Access Services

Library Assistant – Independence Regional Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Pay rate: $20.00 - $25.68

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve.

Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Independence Regional Library
6000 Conference Dr
Charlotte, NC 28212

Full Time Benefit Eligible,
Will be 40 hours per week
Mondays 11:00am – 8:00pm
Tuesdays - Thursdays, Alternating Fridays and Saturdays 8:00am – 5:00pm
Fridays and Saturdays (alternate weekly) 8:00am – 5:00pm

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Provide materials to appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software
• Assisting customers at several service points
• Training and assisting customers on various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteer management
• Perform shelving and weeding duties

• Experience:
  
  Minimum of one year of customer service experience including library or retail.
• Education:
  
  High School diploma or equivalent
• Combination of relevant education and relevant experience accepted? Yes

• Experience working with teens/young adults
• Knowledge of integrated library systems software (IE: Polaris)
• Bilingual

Knowledge of

• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette

Skills

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

Abilities

• Adaptability:
  Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication:
  Clearly conveying information to individuals or groups
• Collaboration:
  
  Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and
  
  Skills:
  
  Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards:
  Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

• Proficient in various computer applications including Microsoft Office Suite
• Some knowledge of Library software systems

• Works in an office setting with moderate noise
• Will work in a setting with children and teens from neighboring schools and program attendees
• Schedules will include some nights and weekends

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.