Training Specialist

Department:
Fire Department Salary: $73,675.00 - $ Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

The Fire Training Administrator manages the administrative operations of the Charlotte Fire Department's Learning and Development Program. This position provides leadership in planning, development, execution, and evaluation of department-wide training and professional development initiatives. Responsibilities include administering the department's learning management systems and providing end-user support, troubleshooting, maintaining departmental training records, instructional design, and supporting employee development and organizational readiness. The position collaborates with fire service experts to develop, implement, and continuously improve instructional programs and training curricula that support departmental goals and compliance with applicable standards.

• Plan, coordinate, deliver, and evaluate fire and EMS training and employee-development programs through classroom, practical, simulation, online, conference, and workshop formats.
• Partner with fire service subject matter experts to assess learning needs and develop or improve curricula, lesson plans, and instructional programs (LMS).
• Administer the Workday Learning Management System, including course and curriculum setup, enrollments, assignments, completion tracking, reporting, and compliance monitoring.
• Maintain accurate employee training and certification records using relevant software systems.
• Develop instructional materials, including lesson plans, participant and facilitator guides, workbooks, eLearning modules, presentations, videos, visual aids, and job aids.
• Design and evaluate assessments to measure learning outcomes and program effectiveness.
• Analyze training data and prepare reports to identify trends, monitor compliance, evaluate programs, and support leadership decisions.
• Ensure training records, curricula, and materials comply with applicable federal, state, local, North Carolina Fire and Rescue Commission, and NFPA requirements.
• Assist with policies, procedures, and best practices for organizational learning and employee development.
• Create e-learning storyboards, scripts, interactive activities, and multi-media materials.
• Perform other duties as assigned.

• Adult learning principles and instructional design
• Learning management systems and learning technologies
• Training program planning, administration, and evaluation
• Employee development and professional-development practices
• Project management, records management, and documentation
• Data collection, reporting, and analysis
• Organizational change and continuous improvement
• Customer service principles
• Applicable training and records-management regulations
• Administer Workday Learning and comparable LMS platforms
• Design instructor-led, virtual, and eLearning programs
• Create instructional materials using Articulate Storyline, Adobe Acrobat Pro, Adobe Creative Cloud, Microsoft 365, and related tools
• Manage electronic training records in Workday, First Due, SharePoint, and similar systems
• Coordinate multiple training projects and competing priorities
• Collect, analyze, and present training data and performance metrics
• Build effective relationships with subject matter experts, leadership, and employees
• Communicate clearly in writing and verbally; prepare reports,…