Head of Assessment

Description

The J. Murrey Atkins Library at UNC Charlotte is seeking a Head of Assessment to lead library assessment and student engagement & success research. They will advise and serve as a resource for library administration including budget & finance planning, grant writing and support, librarian research support, and national & regional engagement. They will also lead special projects as assigned.

• Leads library assessment and integrates assessment and evidence‑based decision‑making across the Library.
• Coordinates data collection, storage, processing, and dissemination for decision‑making and reporting.
• Analyzes and reports quantitative and qualitative data gathered from various sources in the Library and across campus.
• Collaborates on assessment research projects across the Library and supports assessment‑focused data collection, analysis, and dissemination of findings.
• Explores and communicates new assessment methods, including analysis and data collection to library staff.
• Provides consultation to library staff on assessment methods including usability testing, data collection and analysis.
• Participates in the library’s Strategic Planning Committee; creates tools to assist the library in conducting strategic planning; develops and advises on the creation of strategic metrics; and contributes to annual reports relating to annual strategic plan accomplishments.
• Develops and implements internal training on assessment methods, data collection and analysis, and technologies.
• Works closely with campus OneIT on business intelligence systems, assessment data storage, and data security.
• Coordinates the data collection for annual reports, strategic plans, and surveys.
• Ensures a collegial, team‑oriented work environment.
• Displays excellent customer service and interpersonal skills when working with patrons and colleagues.
• Plans for, hires, develops, and manages reporting personnel, including faculty, staff, student assistants, interns, and non‑student temps.
• Advises and serves as a resource for library administration related to budget/finance planning; grant writing and support; library‑led research activities; and regional and national engagement.
• Leads special projects as assigned.

• Master’s degree in Library and/or Information Science from a program accredited by the American Library Association.
• Graduation with a master’s degree in a specialized area directly relevant to the position description may be an acceptable substitute in certain situations if approved by the Dean. A second master’s in another discipline or an earned doctorate is highly desirable.

• A minimum of 2 years of professional experience in an academic library, or equivalent professional experience.
• Academic coursework or relevant professional experience in statistical methods, qualitative methods, and research design.
• Documented experience in the development and implementation of assessment strategies in libraries, higher education, or other complex organizations.
• Experience using a variety of quantitative and qualitative approaches to assessment such as user‑centered design, ethnographic research, usability studies, or evaluation design.
• Demonstrated ability to perform data analyses and to present complicated information in easy to understand formats, e.g., data visualization, charts, tables, etc.
• Working knowledge of data visualization and statistical software tools.
• Excellent oral, written, and interpersonal communication skills.
• Experience collecting and reporting statistics in a complex organization.
• Experience with SQL and database structure.
• Experience in project management.
• Experience with supporting accreditation efforts in…