Library Assistant

Library Assistant - Part Time
Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Pay rate: $25.53 per hour
19 hours per week - Schedules will include some nights and weekends

Location: Allegra West brooks Regional Library
2412

Beatties Ford Rd, Charlotte, NC 28216

Charlotte Mecklenburg Libraryis one of America’s leading urban public libraries, serving one ofthe country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius,and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth,connects people to each other and the world, and inspires individuals with whatthey can achieve.

Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a missionto create a community of readers and empower individuals with free access to information and the universe of ideas.

The Part-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Provide materials to appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software
• Assisting customers at several service points
• Training and assisting customer son various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteer management
• Perform shelving and weeding duties

Experience:

Minimum of oneyear of customer service experience including library or retail.

Education:

High School diploma or equivalent

Combination of relevant education and relevant experience accepted? Yes

Knowledge of integrated library systems software

Bilingual

• Knowledge of
• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette
• Skills
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Abilities
• Adaptability:
  Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes,requirements, or cultures
• Communication:
  Clearly conveying information to individuals or groups
• Collaboration:
  
  Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and
  
  Skills:
  
  Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards:
  Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Proficient in various computer applications including Microsoft Office Suite

Works in an office setting with moderate noise

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best oftheir abilities in order to meet these obligations. No

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

This is not intended to be anall-inclusive list of job-related responsibilities, duties, skills,requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves theright to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.