Professional Learning Operations Manager

Professional Learning Operations Manager

Remote
AcademicPLOM
0926

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind.

As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in teaching, learning science, software development, design, video production, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission critical work.

If you’re ready to join our Team of problem solvers, and own work that will drive us to achieve impact at scale, we are looking for you.

Learn more about us at .

is to own the daily operational engine that powers the seamless delivery of more than 1,000 professional learning sessions to educators nationwide each year. By ensuring every session is appropriately staffed, operational workflows run flawlessly, and capacity constraints are proactively resolved, this role directly enables educators to build the pedagogical and platform expertise they need to help all students love and achieve in math.

Operating in a fast-paced environment, the Manager keeps the operational train moving while steadily improving workflows, standardizing operating routines, and using data to make recommendations that help the team serve more educators while supporting sustainable facilitator workloads. This is achieved by:

• Manage the end-to-end facilitator assignment workflow across all virtual and onsite professional learning engagements, matching facilitator expertise and readiness to specific district and school needs.
• Balance complex scheduling trade-offs, including educator-facing impact, travel logistics, working-hour sustainability, and cost efficiency, to make sound, equitable staffing allocations.
• Manage operational changes to assignments and schedules, including reschedules, cancellations, open dates, and changes to session details, resolving time-sensitive delivery risks with minimal friction for educators and facilitators.
• Develop operational plans for multi-session deployments, customized district partnerships, and peak-volume delivery windows.
• Proactively communicate staffing decisions, schedule adjustments, and operational expectations to facilitators, managers, and cross-functional teams.

• Track and analyze booking patterns, delivery pipeline, and facilitator utilization to maintain real-time visibility into operational capacity and constraints.
• Identify high-demand periods, geographic hotspots, and format constraints where educator demand may exceed internal capacity, forecasting risks well before they become delivery bottlenecks.
• Formulate proactive capacity and staffing recommendations for the Professional Learning Operations Director when demand trends indicate potential delivery constraints.
• Maintain clear, dependable views of training availability for Partnerships and internal and external stakeholders to ensure accurate booking timelines and commitments.
• Provide historical…