End User Training Lead

Overview

The End User Training (EUT) Lead is a senior, client-facing consulting role responsible for leading complex end-user enablement and learning programs supporting Blue Yonder supply chain transformations. The EUT Lead partners with client leaders, Organizational Change Management (OCM), project and program management, functional and solution teams, and business stakeholders to develop scalable, role-based learning programs that build workforce capability and enable successful adoption of new processes, technologies, and ways of working.

* Location:

US-REMOTE with the ability to travel up to 30%

• Lead EUT programs and work streams across complex enterprise supply chain transformations.
• Conduct learning needs analyses, stakeholder interviews, performance assessments, and discovery activities to identify learning and performance requirements.
• Translate business processes, system functionality, roles, personas, and change impacts into learning objectives, competencies, curricula, and role-based learning paths.
• Develop EUT strategies, learning architectures, training plans, learning journeys, content plans, delivery strategies, and training readiness plans aligned with business and transformation objectives.
• Design scalable learning solutions using instructor-led, virtual, blended, self-paced, digital, video, simulation, scenario-based, job aid, and performance-support approaches.
• Establish learning design, content development, governance, and quality standards and oversee the development of high-quality learning materials.
• Apply adult learning, instructional design, learning experience, competency development, performance improvement, and OCM principles to align learning with readiness, adoption, and business outcomes.
• Advise clients on training strategy, content development, train-the-trainer, super-user enablement, instructor readiness, delivery, and post-go-live learning.
• Partner with functional and solution teams to ensure learning reflects configured solutions, future-state processes, roles, and expected performance.
• Develop learning assessments, effectiveness measures, and adoption metrics; use data and feedback to identify improvement opportunities and demonstrate business value.
• Partner with project and program management to integrate EUT milestones, dependencies, resources, environments, and risks into implementation plans.
• Lead, coach, and mentor EUT consultants and content developers while providing quality oversight across engagements.
• Build client capability by coaching learning resources to design, deliver, evaluate, and sustain learning programs after implementation.
• Develop and continuously improve EUT methodologies, frameworks, templates, tools, accelerators, and reusable assets based on lessons learned, client feedback, data, and emerging practices.
• Support recruiting, interviewing, and development of EUT resources.
• Support business development through discovery, solution design, estimating, staffing, proposals, Statements of Work, and client presentations.
• Communicate the value of EUT and connect learning investments to workforce readiness, adoption, performance, implementation risk, and value realization.

• 8+ years of progressive experience in end-user training, Learning & Development, instructional design, enterprise technology enablement, or related consulting disciplines, including experience leading complex learning programs and teams.
• Demonstrated experience designing and leading end-to-end learning programs for enterprise technology implementations or business transformations.
• Strong expertise in learning strategy, instructional design, learning needs analysis, performance assessment, curriculum design, role-based learning, content…