Seasonal Student Enrollment Coordinator, HSSA- Temporary

Position:
Seasonal Student Enrollment Coordinator, HSSA
- Temporary

Reports to:

Conversion Coach & Pipeline Manager

Department:
Global Navigator Programs, High School Outbound Department

Location:

U.S. Remote

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Help grow student participation in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. You'll own the entire applicant's journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way.

With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals. You’ll showcase the incredible value of all CIEE Global Navigator programs, including High School Summer Abroad, High School Semester Abroad, Gap Year Abroad, and First Year College Abroad.

This is a full-time, hourly position offering up to 40 hours per week.

The standard schedule is Monday - Thursday 12:00 PM – 8:00 PM, with the flexibility on Fridays to choose between 9:00 AM – 5:00 PM or 12:00 PM – 8:00 PM shift.

All shifts are in your local time zone. Each daily shift includes a 30-minute unpaid, uninterrupted break, making the core schedule a reliable 37.5 paid hours per week, with a hard cap at 40 hours.

• Lead sheet transcription: transcribe paper lead sheets into our Custom Relationship Management (CRM) system Salesforce.
• Conduct a high volume of outreach to leads via phone call, text, and email; inspiring leads to convert to open applications.
• Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach
• Ability to work through a high daily call volume, 30-60 calls per day
• Application Audits:
  Track student readiness for program departures, auditing student health forms, passports, and other pre-departure materials with a high level of accuracy and attention to detail.
• Health Calls & Health Audits:
  Ensure students’ health information is complete and up to date.
• Convey the value and tangible outcomes of study abroad to all potential leads, including U.S. high school students, high school graduates and their legal guardians
• Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to…