Student Re-Enrollment Advisor, Senior Associate

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

For more information, visit our Careers page.

The Student Re-Enrollment Advisor supports previously enrolled students through EAB's re-enrollment service. The Advisor manages proactive outreach, develops clear re-enrollment plans with students, helps identify and navigate barriers, and coordinates with partner institutions to move students from initial engagement through successful re-enrollment.

This is not a traditional academic advising role. Advisors do not make academic, financial aid, or institutional decisions on behalf of partner institutions. Instead, they provide structured, student-centered guidance, sustained follow-up, and coordinated support within defined playbooks and escalation paths. Success is measured through student engagement, completion of re-enrollment milestones, effective barrier navigation and institutional coordination, data quality, and ultimately student re-enrollment outcomes.

This role offers the opportunity to work on a high-visibility service focused on enrollment recovery and student re-engagement. The Advisor will work closely with the Program Manager for Student Re-Enrollment and VP of Student Success & Analytics while serving as a consistent point of support for students and coordinating closely with partner institutions.

The Advisor will directly influence student outcomes while helping EAB strengthen and scale a repeatable, revenue-linked service model. Student conversations, campaign performance, and frontline insights from this role will directly inform how EAB improves its re-enrollment strategy, technology, partner processes, and service model as the program expands.

This position may be based in Washington D.C.;
Richmond, VA; or is open to remote employment within the continental United States.

• Manage an assigned caseload of previously enrolled students across five to eight partner institutions, adapting support to each institution's processes, policies, timelines, escalation pathways, and student populations while maintaining proactive follow-up through a documented outcome or disposition.
• Quickly develop and maintain working knowledge of partner institutions' re-enrollment processes and resources, including admissions/readmission, academic standing, financial aid, registration, advising, and student accounts.
• Conduct high-volume student outreach and engagement through phone, email, SMS, and scheduled Zoom appointments, using structured multi-channel campaigns and varied outreach times based on program needs.
• Build rapport with students and understand their goals, motivations, circumstances, and readiness to return using defined intake and engagement frameworks.
• Develop clear re-enrollment action plans with engaged students, identifying next steps, responsible parties, key deadlines, and anticipated barriers.
• Help students navigate common barriers, including outstanding balances, financial aid requirements, registration holds, readmission processes, academic standing, uncertainty about returning, and competing work or family responsibilities.
• Provide clear process guidance, reminders, encouragement, and accountability while maintaining appropriate role boundaries; execute context-rich handoffs to appropriate partner offices andfollow through when student progress stalls.
• Monitor student progress across re-enrollment milestones and use engagement history, deadlines, and available student data to prioritize outreach and determine the appropriate level of support.
• Maintain accurate, consistent documentation of student interactions, barriers, commitments, handoffs, outcomes, and follow-up actions in EAB's Navigate
  360 CRM and outreach tools.
• Identify recurring student barriers and institutional process breakdowns and translate frontline observations…