User Enablement Specialist

Hybrid (3 days Onsite, anchor day Tuesday)

Charlotte, NC

Contract Role

Responsibilities:

• Conduct needs analysis to determine the knowledge gap and assess requirements
• Design and development multi-modal learning solutions
• Write instructional materials for technical learning in the form of step-by-step documentation, etc.
• Curate and customize content from partners and vendors to meet specific business needs
• Facilitate instructor-led programs (virtual/in-person) and presentations to a variety of audiences in the client's community
• Draft company-wide communications regarding technical changes and updates
• Work effectively with a highly collaborative team
• Develop high-quality templates and processes for learning solutions
• Keep current with industry trends to ensure learning solutions are innovative and modern
• Evaluate learning solutions for effectiveness and impact, in close collaboration with the User Experience team

Qualifications:

• 1-3 years’ experience developing and facilitating virtual and in-person training and learning solutions.
• Prior customer service or project management experience is preferred.
• Knowledge of adult learning theory and instructional design methodologies.
• Bachelor’s degree or equivalent experience in education, instructional design or communications is preferred.
• Strong written and verbal communication skills, with the ability to write and present engaging and clear technical instructions.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Proficient in Microsoft Office tools and comfortable learning and using new technology platforms.
• Experience with or knowledge of learning management system administration is preferred.
• A passion for innovative thinking and the ability to contribute creative ideas to improve user engagement and technology adoption.
• Familiarity with generative AI tools is preferred.
• Strong attention to detail to ensure accuracy and clarity in all communications and documentation.