Field Service Manager- Power Equipment

Field Service Manager – Power Division

Full-Time

• Exempt
• In the Field
• Monday–Friday
  
  Location:
  
  North Carolina

Multiquip is seeking a skilled and customer‑focused Field Service Manager to lead technical support, equipment repairs, and service operations across an assigned territory. This high‑impact role is responsible for delivering industry‑leading service, diagnosing and repairing complex equipment, supporting Authorized Service Centers, and cultivating strong customer relationships. You’ll work hands‑on with mechanical, electrical, hydraulic, and diesel systems—including advanced generator and Tier 4 engine technology.

You’ll also support training, warranty inspections, parts sales initiatives, and service revenue growth. If you’re a technically driven problem solver with strong communication skills and a passion for supporting customers, this is an exciting opportunity to join a respected leader in power generation.

• Oversee all daily field service activities within your assigned territory.
• Provide expert troubleshooting and hands‑on repair support for diesel, electrical, hydraulic, and generator systems.
• Perform warranty and non‑warranty repairs, prepare estimates, and coordinate required parts.
• Ensure service work is completed efficiently and to Multiquip’s quality standards.
• Conduct warranty inspections and authorize repairs when appropriate.
• Act as the primary liaison between customers, dealers, and Multiquip on technical issues.
• Maintain accurate documentation of service work, customer interactions, and technical findings in CRM tools.
• Build and support strong relationships with Authorized Service Centers.
• Submit detailed technical feedback, field reports, and recommendations to internal teams.
• Assist with creating service bulletins, manuals, and training materials as requested.
• Perform additional duties as assigned.

• Deliver technical training to customers, dealers, and internal teams.
• Provide guidance on equipment operation, diagnostics, and preventive maintenance.
• Support product knowledge and skill development across the territory.
• Reinforce Multiquip’s commitment to safety, quality, and service excellence.

• Promote Multiquip service and parts programs to support departmental revenue goals.
• Identify opportunities for direct parts sales and recommend MQ filter kits.
• Support MQ service centers with referrals for preventive maintenance and repair programs.
• Encourage adoption of MQ service solutions to help drive customer satisfaction and retention.

• Ensure all service work follows Multiquip procedures and industry standards.
• Document all repairs, diagnostics, and inspections thoroughly and accurately.
• Maintain clear records to support warranty review, claims, and service reporting.
• Provide technical insights that support product improvement initiatives.

• Work collaboratively with internal service, engineering, and sales teams.
• Maintain strong, professional communication with customers and partners.
• Travel throughout the assigned territory; travel may exceed 80%.

• Associate degree or 5+ years of hands‑on experience in the power generation industry.
• Minimum 5 years as a Power Generation Technician or equivalent.
• Strong background in electrical systems, diesel engines, hydraulic systems, and generator technology.
• Experience reading and interpreting schematics, manuals, and technical documentation.
• Proven ability to troubleshoot complex mechanical and electrical issues.
• Strong communication and customer‑service orientation.
• Excellent organizational and problem‑solving abilities.
• Proficiency with Microsoft Word, Excel, Outlook, Teams, PowerPoint, Adobe Acrobat, and web‑based service applications.

• Valid driver’s license and passport required.
• Completion of technical training programs, certifications, or technical school strongly preferred.
• Electrical safety certifications are a strong plus.

• Advanced troubleshooting of power generation equipment, diesel engines, AVRs, controllers, and PLC‑based systems.
• Ability to…