Solutions Engineer

Overview

The Solution Support Engineer’s role is to support the delivery of complex Document Imaging and Business Process Optimization solutions to our clients across a wide spectrum of industries while supporting our Electronic Content Management team. This individual will be an innovative engineer able to design end-to-end document capture, business process automation, and content management solutions. The Solution Engineer will build, oversee, and optimize our technical imaging solutions implemented on behalf of our clients.

The role will automate imaging projects to improve the efficiency and effectiveness of current technology. The engineer will apply proven communication, analytical, and problem‑solving skills to build technical solutions for customers and help identify, communicate, and resolve issues to maximize the benefit of their investment.

• Use prior experience to implement automated solutions in support of imaging and digitization projects.
• Work in an imaging and digitization department, including building projects in capture software and configuring scanners of all sizes for project execution.
• Build customized reporting for each scanning project set up and implemented.
• Provide support to tickets submitted by external clients and internal colleagues.
• Install and maintain the performance of database servers and install, upgrade, and manage database applications.
• Rebuild scanning production environment using industry best practices to fully automate the digitization process.
• Participate in OnBase and Docuware projects as a lead or support engineer, including configuration of e-forms, workflows, and business rules; lead discovery, prototype reviews, testing, and training sessions.
• Develop documentation of systems, modifications, upgrades, patches, and workflows for existing systems and applications.
• Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain knowledge of new developments, requirements, and policies.
• Provide training to end users.
• Perform other related duties as assigned.

• Experience setting up automated imaging and digitization solutions.
• Has improved business processes in the past and can apply this experience to improve client processes and internal procedures.
• Experience with sales demonstrations is a plus, but not required.
• Experience managing relational databases.
• Experience with Kofax and PSIGEN software or Banctec scanners is required.
• Experience with an ECM system (OnBase, Docuware, etc.) is a plus but not required.
• Good communication skills, both written and verbal; ability to translate technical concepts to end users.
• Strong problem-solving skills, including the ability to respond to client questions while conducting demonstrations and prototype reviews.
• Ability to work in a team-oriented, collaborative environment.
• Self-motivated.
• Bachelor’s degree in a related field preferred.

Bachelor’s degree (B.A.) from a four-year college or university; two to four years related experience and/or training or equivalent combination of education and experience. Degree in Business Administration, Computer Science, Management Information Systems, or related field preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit;

use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee is occasionally required to stand, stoop, kneel or crouch. The employee is frequently required to walk.