Vice President, Services Solutions

## Description As a 100% Employee-Owned company, Robert

E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.  Under the Robert

E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia.  Emerson is the global leader of process systems and solutions.  R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. Apperture Solutions is a technology independent, professional consulting, and implementation services firm.  

Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services.  Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.
** General Description
** We’re seeking a senior leader to
** own services execution
** across a diverse project and services portfolio—capital projects, staff augmentation, site engineering, service contracts, frontline support, break/fix, and small service engagements—
** spanning both industrial (process) automation and facility/building automation (BAS/BMS)**. This is a
** manager-of-managers
** role responsible for
** resource and capacity planning
** across multi-site teams, ensuring
** on-time, on-budget, high-quality
** delivery while driving
** profitability, growth, and customer satisfaction**. The role reports to an executive leader today and is
** structured for future executive potential**.
** Oversight**
* ** Multi-disciplinary services teams** (project managers, engineering managers, tech leads, field service leaders) delivering
** PLC/SCADA/DCS
** solutions; adjacent
** Level 3+
** capabilities (MES, data analytics, IT/OT) and
** facility/building automation (BAS/BMS—HVAC controls, energy management, and related systems)
** in partnership with specialized teams.
* ** Portfolio governance
** across large and small engagements with stage-gate rigor, risk management, and standardized delivery practices for both
** process control
** and
** facility systems**.
* ** Centralized planning & staffing** (skills matrix, demand/supply forecasting, subcontractor strategy) to optimize utilization and cycle times across process and facility services.  Enable and drive resource sharing across teams to maximize both resource development and utilization.
* ** Customer experience
** programs that raise NPS/CSAT, improve responsiveness, and strengthen long-term relationships.
** Responsibilities**
* ** Own P&L
** for services execution: revenue realization, gross margin, backlog conversion, and cash (billing/milestones).
* ** Drive delivery excellence**: schedule adherence, change control, quality management,
** safety**, and lessons-learned closeout across industrial and facility portfolios.
* ** Institutionalize resource planning**: multi-horizon capacity plans, skills roadmaps, succession pipelines, and vendor/partner augmentation.
* ** Elevate people leaders**: hire, coach, and performance-manage managers; set clear operating mechanisms (cadence, KPIs, M /QBRs).
* ** Standardize methods & tools**: playbooks, estimating models, Work Breakdown Structures, and PM/field service toolsets applicable to both
** process automation
** and
** building automation
** engagements.
* ** Partner across REM**: align with Sales on scoping and handoff; with Finance on forecasting; with Product/Engineering on standards; and with HSE on safety culture.
* ** Grow the business**:
+ Identify upsell/cross-sell opportunities (e.g., lifecycle services, upgrades, energy optimization)  + Shape services offerings  + Support strategic accounts, pursuits, and sales support activities  + Drive the generation of customer success…