Field Service Technician - Flexibles

Job Summary

The Field Technical Engineer for the Flexibles Division is one of the main technical contacts between the customers’ production teams and TOPPAN. This position is responsible for qualification and technical service activity at assigned accounts.

• Work closely with the Commercial Team and Account Development Team to identify and successfully commercialize flexible packaging opportunities at targeted accounts.
• Support customer trials as needed to qualify new flexible packaging structures, drive cost savings, and improve product performance.
• Help translate customer requirements to TOPPAN Technical personnel to build specifications and develop manufacturing instructions for materials.
• Define project success criteria, draw conclusions based on data and experience, make technical recommendations, and manage projects.
• Provide routine technical service activity by visiting key accounts to build relationships and optimize processes related to film use.
• Build strong operational and maintenance department customer relations and relationships at all levels of the customer organization.
• Respond to customer demands with verbal, written and in-person support when challenges arise, particularly involving material quarantined by the customer.
• Work directly with the customer to determine if acceptable operating conditions exist for quarantined material while maintaining quality levels.
• Prepare written call reports for all customer visits that are accurate, professional, and distinguish between internal confidential information and sanitized information that can be shared.
• Learn packaging equipment and become the “TOPPAN Expert” for operation and optimization of this equipment.
• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.
• Maintain complete and accurate work records and call reports.

• Knowledge of or experience with equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets is a must.
• Solid mechanical, hands‑on abilities, and an understanding of the interaction of equipment components.
• General understanding of the materials used in flexible packaging products.
• 5+ years in Flexible Packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.
• Knowledge of numerous varieties of equipment is key.

• Competitive pay, robust benefits, and programs supporting wellbeing.
• Medical, dental, and vision coverage (with FSA and HSA options).
• 401(k) retirement plan with company match.
• Wellbeing tools and resources, including an Employee Assistance Program.
• Paid time off and holidays.
• Various company paid and voluntary employee‑paid insurance plans (life, personal accident, disability).
• Tuition reimbursement.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential.

We also provide reasonable accommodations to individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us.