Infrastructure Design Technician

Infrastructure Design Technician

Protingent Staffing has an exciting contract Infrastructure Design Technician with our client located in Charlotte, NC.

• Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
• Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.

• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need.
• Understand the fiber cable configurations in relations to above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Process orders according to SLAs. On time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects.
• Provide technical support to internal and external customers for engineering, installation and testing as required for the successful completion of all network orders.
• Perform project based duties based on organizational grown demands.

• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent Written and verbal communications skills.
• Able to demonstrate teamwork, and strong problem-solving and analytical skills
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways
• Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
• Expert understanding of design, including both on net and offnet routing requirements
• Ability to work in multiple design systems both legacy and next generation
• Ability to quickly evaluate challenges and make recommendation for remediation
• Attention to detail to ensure entrance and exit criteria met in accordance with the Customer expectation.

• Previous experience designing infrastructure circuits in a telecommunications network
• Language
  
  Skills:
  
  English
• This role is a remote role and requires candidate to work from a computer, join conference calls, provide status on individual circuit status.

• Job Type: Contract
• Pay Range: $35 - $38 an hour.
• Location:
  
  Charlotte, NC (Onsite).

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies
. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.