Hyperscale​/Key Segments Senior Field Project Engineer

Position: Hyperscale / Key Segments Senior Field Project Engineer
Eaton’s North American Sales (NAS) Division is currently seeking a Hyperscale / Key Segments Senior Field Project Engineer. This is a hybrid position based in Charlotte NC, Arden, NC or Raleigh NC.

What you’ll do:

The primary function of the Hyperscale / Key Segments Senior Field Project Engineer is to serve as the technical liaison between the product lines, field sales and the customer during the execution of major sized project orders. In this role, you will have technical ownership of the order and create a positive customer experience through a proactive approach to project support and issue resolution.

The Project Engineer leverages centralized resources to manage documentation and resolve issues while building relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks while also collaborating with the project manager, coordinator, and sales team to deliver a successful  this function you will:

Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions.

Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects

Review and interpret project specific contract drawings and specifications ensuring technical accuracy and compliance

Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work

Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved

Manage technical changes to the bill of material – leading coordination and verification with plant engineering teams

Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions

Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings

Provide warranty/quality technical support for customer issues:

Review issue, related drawings/specifications and Bid Manager configurations to determine warranty validity

Provide basic troubleshooting with the customer using schematics, drawings, and product manuals

Diagnose the issue and gather all required technical data for plant quality team Coordinate plant, customer, and services as required to resolve the issue

Serve as the customer’s advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton’s manufacturing facilities and escalating issues as required to management

Pursue continuous learning of Eaton products and applications related to engineered products

Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team Lead verbal or written communication with internal and external stakeholders to address technical scope and design concerns

Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay.

Analyze and communicate project risks and financial impacts based on technical changes or requirements

Manage daily phone and email activity, providing directions, solutions and updates.

Lead training and shadowing for new hire Project Engineers Perform all other duties as required by Management.

Qualifications:

Required (Basic)

Qualifications:

Bachelor’s degree from an accredited institution

Minimum 3 years of work experience in sales, sales support, technical role or applicable field

Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, Charlotte, or Raleigh, NC to be considered.

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This…