Service Technician

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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit  for more information about Dentsply Sirona and its products.

This role forms part of our technical service team providing high level services, both in-house and on-site throughout the assigned state(s) to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment.

• Working both individually and as part of team, undertake technical service and support of the Company’s products.
• Positively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers.
• Positively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company’s products and services.

• Installation, calibration, maintenance and repair of equipment sold and serviced by the Company.
• Provide technical advice and support to the sales team.
• Ensure that all contact with customers, whether internal or external, is of a high standard. This includes maintaining your appearance, the condition of your vehicle and the standard of communication with the customers.
• Work collaboratively with all colleagues.
• Attend calls as scheduled by the Technical Service Support Coordinators.
• 100% accuracy on use of parts for service work, measured by stock take variations. Whenever parts are required you must make every practical effort to use part numbers in your communication.
• Promote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services.
• Care and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies.
• Care and maintenance for the Company vehicle in accordance with the Company vehicle policy. Vehicles must be cleaned regularly in order to maintain a professional appearance. Vehicles must be serviced as per the manufacturer’s recommendations.
• Ensure every work area is kept clean and tidy and in accordance with quality control procedures.
• Complete reports on the PDA system in a timely manner for all service and support activities.
• Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service.

Knowledge

• Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research.
• Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required.

Teamwork

• Work as a team, provide back up and support and share responsibility for completion of tasks as required.

Health and Safety

• Adhere to all health and safety procedures and policies to ensure a safe working environment
• Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices
• Wear…