Emergency Telecommunications Specialist Job Charlotte area,North Carolina USA,Engineering

Global Support and Development is seeking to hire an Emergency Telecommunications (ETC) Specialist within our Programs section. The position is full‑time, fixed‑term and will end on December 18, 2026. Reporting to the Senior Manager of National Response System Effectiveness (NRSE), the ETC Specialist will be a technical leader and project manager, responsible for ensuring the successful implementation of the Response Coordination program.

This is an in‑person role based in Charlotte, N.C. with significant travel to the Caribbean and Central America.

The Emergency Telecommunications Specialist will support priority countries with ETC services, ensuring they are efficient, effective, and sustainable.

Benefits

Up to 25 days of accrued vacation
Up to 80 hours of annual sick leave
Up to 80 hours of Military Pay and 30 Days Differential
Medical, Dental and Vision (GSD covers monthly premium)
Group Life and AD&D Coverage (GSD covers monthly premium)
Retirement (Pre and Post Tax Options) and a Company Match
Matches on Qualified 529 Plans
Up to 14 Paid Holidays

Responsibilities

Serve as the lead ETC Engineer for the Response Coordination Strategy, overseeing emergency telecommunications (Radio and Satellite) and critical IT infrastructure, developing scalable solutions and building local capacity.

Lead the assessment, design and implementation of essential IT infrastructure, including data centers, server architecture, network security, and cloud solutions to support humanitarian operations.

With key partners, identify, assess and prioritize areas impeding the reliability and resilience of essential telecommunications infrastructure in GSD prioritized areas of operations.

Improve the preparedness of national and local authorities and their key partners to strengthen response readiness and local capacity based on best practices.

Use sound project management approaches to support management, oversight, measurement and reporting of GSD‑supported ETC projects.

Collaborate with the Innovation team to facilitate the provision of high‑quality, appropriate technology solutions and foster a culture of innovation to deliver quality services for key national authorities.

Coordinate with relevant regional bodies in accordance with Partnership protocols, including but not limited to CDEMA and CARILEC.

Manage and coordinate a network of in‑region specialists and consultants, providing technical guidance, project oversight and mentoring.

Act in accordance with GSD’s core values of accountability, humility and integrity.

Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disasters.

Perform other duties as assigned.

Qualifications

Required Experience:

Ten (10) or more years of relevant work experience in emergency telecommunications, preferably in the humanitarian sector.
Five (5) or more years experience operating in emergency telecommunications in an international context.
Proven experience designing and managing sustainable projects in accordance with international project management standards; project management certification is a plus.
Professional experience in an international, humanitarian context running large Telecom/ICT Support Operations, with proficiency in the basic use of various types of communications equipment (including mobile radios VHF, UHF, HF and IP Radio, satellite phones, BGAN, LANs and WANs); and also involving emergency response operations for ETC.
Five (5) years of experience in the design, installation, configuration and troubleshooting of a wide range of communications and IT infrastructure systems, including IP networks (LAN/WLAN/WAN), server administration (Microsoft and Linux), VoIP/Unified Communications, cybersecurity protocols, and experience configuring smart phones of various operating systems.
Five (5) years of experience in installing and programming HF base and mobile stations and VHF/UHF analog and digital portable, mobiles and base stations and repeaters, along with troubleshooting and maintaining radio equipment and networks.
Two (2) years of experience in installing, configuring and troubleshooting analog and digital PABXs and IPBXs/VoIP/Unified…