Technical Field Service Manager

Technical Field Service Manager Be part of building something extraordinary HSP US:
Building the Future of Energy

At HSP US, we’re looking for motivated, goal-oriented engineering professionals who want to grow their careers while contributing to high-impact work in the energy sector. If you’re energized by technical problem-solving, customer collaboration, and creating tailored engineering solutions, this role is for you.

As a fast-growing operation, we are building state-of-the-art production capabilities, cutting-edge processes, and a high-performance culture centered around quality, safety, and innovation. Joining our team means being part of a once-in-a-generation start-up environment where you help lay the foundation for operational excellence for years to come.

Asset Services & Customer Support

• Support U.S. and international customers, serving as the primary point of contact for technical questions related to installed equipment and service requirements.
• Perform onsite and offsiteinspections, testing, maintenance, troubleshooting, and repair activities for high-voltage equipment, including instrument transformers, coils,reactors, and related assets.
• Coordinate spare partssourcing, service planning, and customer scheduling activities.
• Conduct preliminary issueassessments and provide technical analysis to support problem resolution.
• Assist with installation,commissioning, startup, and acceptance activities for new equipmentdeployments.
• Conduct customer site visits to assess equipment condition and define service scopes.
• Provide technical recommendations and support preparation of quotations, schedules, and service proposals.
• Deliver technical support and training to customers and service partners regarding equipment operation, maintenance, and industry best practices.

Field Diagnostics & Reliability

• Perform troubleshooting,diagnostic testing, and condition assessments for customer-installed equipment.
• Conduct root cause analysis investigations related to equipment performance, reliability, and service concerns.
• Support warranty andnon-warranty customer cases through resolution by coordinating with Engineering, Quality, Manufacturing, and third-party partners.
• Document service findings,corrective actions, recommendations, and technical observations through detailed service reports.
• Support field reliabilityinitiatives aimed at improving product performance and asset lifecyclemanagement.
• Assist in identifying trends, recurring issues, and opportunities for continuous product and service improvements.

Cross-Functional Collaboration & Operational Excellence

• Collaborate closely with Service Operations, Engineering, Quality, Manufacturing, and Sales teamsto enhance customer satisfaction and service delivery.
• Ensure compliance with customer requirements, safety standards, and field service procedures during all service activities.
• Maintain service tools,testing equipment, documentation, and records in good working order.
• Participate in continuous improvement initiatives focused on customer experience, field reliability,safety, and operational excellence.
• Support development and implementation of service processes, procedures, and best practices.
• Contribute to the growthand development of HSP US's service organization and aftermarketcapabilities.

Travel & Customer Engagement

• Travel frequently to customer sites across the United States and Canada based on business requirements.
• Represent HSP USprofessionally during customer visits, inspections, outages, commissioningprojects, and technical meetings.
• Build strong relationships with customers through responsive communication and technical expertise.
• Support emergency service requests and customer-critical situations when required.

• Technical…