Sr. Benefits Representative; Hybrid-Charlotte, Nc

SR. BENEFITS REPRESENTATIVE (HYBRID-CHARLOTTE, NC)

A Family Of Companies And Experiences
As the leading food service and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award‑winning restaurants, corporate cafés, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

• Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner
• Review Vendor Service Center calls and call notes as part of the escalation review process
• Keep detailed log of incoming issues
• Work with other departments and/or vendors to efficiently resolve issues
• Assist in the review and update of department documents
• Escalate errors within the external vendor systems and/or payroll system to the appropriate internal parties
• Provide training opportunity updates to call center management, where applicable
• Produce queries from SAP, when needed
• Assists with other duties, as assigned

• Two+ years related benefits/retirement experience and/or training, or equivalent combination of education and experience
• Ability to multi‑task in a fast‑paced environment
• Must be a team player
• Customer service focused
• Ability to understand and adhere to guidelines that are mandated by the Federal Government
• Must be able to identify problems, get to the root cause, and take the necessary steps for correction
• Ability to follow processes/procedures and communicate effectively – written and verbal
• Ability to follow all policy and procedures, as required
• Experience of Microsoft Office (Word & Excel; Access, a plus)
• Professional skills verbally, on the phone and in person
• SAP experience, a plus
• Bilingual in Spanish a plus

Apply now to join a team that values innovation, diverse experience, and a culture focused on growth and results.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug‑free workplace.

Applications are accepted on an ongoing basis.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Mid‑Senior level

Full‑time

Human Resources

Food and Beverage Services

Req

Contact:
Alexis Ditaway