Usher-Greeter-Ticket Taker - PNC Music Pavillion

Overview

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

Job Summary

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with opportunities. We offer perks such as free concert tickets, dog-friendly offices, and progressive benefits like student loan reimbursement and adoption/fertility support.

We are certified as a Great Place to Work and named in People Magazine’s “50 Companies that Care.” Our aim is to help you thrive in our community and achieve your career and personal goals.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If this sounds like you, please read on!

US Concerts is seeking an Usher/Greeter/Ticket Taker. As an usher, greeter or ticket taker, you help to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during and after the show.

What This Role Will Do

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats, and examine tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow staff to close the venue at the end of show (e.g., collecting recyclables, storing event equipment such as lawn chairs, barricades).
• Assist patrons by giving directions inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by management.

What This Person Will Bring

• High School Diploma or equivalent preferred
• At least 1+ year in a guest service role preferred
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we encourage you to develop your professional and personal aspirations and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, race, sexual orientation, religion, disability status or caring responsibilities.

Live Nation’s policy regarding…