Guest Services - Skyla Amphitheatre

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

For additional information, visit .Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
** WHAT THIS ROLE WILL DO
**** Reporting to the Guest Services Manager:
*** Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
* Assist with keeping the venue safe, clean and presentable to the guest.
* Resolve guest complaints or problems.
* Examine tickets or passes to verify authenticity.
* Provide assistance to guests with special needs, such as helping with seat accommodations.
* Guide guests to exits or provide other instructions or assistance in case of emergency.
* May assist in verifying staff credentials to generally restricted areas.
* Assist patrons by giving directions places inside or outside the venue.
* Ensure guests are safely enjoying the show.
* May help at informational kiosks or displays around the venue.
** WHAT THIS PERSON WILL BRING
***
* Required:

*** High School Diploma or equivalent
* At least 2 years in Customer Service and communications
* Strong strategic thinking and creative problem solving skills
* Excellent verbal, written and interpersonal communication skills
* Acute sense of judgment, tact and diplomacy
* A strong-sense of teamwork and ability to execute programs
* Excellent verbal and written communication skills
* Availability to work during the day, late hours, and flexible scheduling on both weekdays and nights
** Physical Demands/Working Environment:
*** Working environment is fast paced, often loud and stressful
* Position requires extended periods of prolonged standing and working on your feet
* Must be able to lift or move up to 45 lbs. using proper lifting techniques
* Position works at an outdoor venue during inclement weather as needed
** EQUAL EMPLOYMENT OPPORTUNITY
** We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to…