Seasonal Guest Services Associate

Description

Is God calling you to ministry?

For over 70 years the Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at headquarters in Charlotte, N.C., the Billy Graham Library, the Billy Graham Training Center at the Cove in Asheville, N.C., Blue Ridge Broadcasting in Asheville, North Carolina, or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

This is a seasonal position in support of our Christmas at the Library program; however, we will allow for employment opportunity prior to the program beginning in July. The Guest Services Associate will assist our guests with related library events while they visit the Billy Graham Library and provide excellent customer service by greeting guests, giving appropriate information, direction, and assistance as needed.

During the first four months, the set schedule of this position will be Monday through Saturday during regular business hours. The schedule for the three weeks in December will include evening shifts some lasting until at least 10pm.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Greets tour groups as they arrive at the BG Library and provides information concerning their visit inside and outside Library grounds
• Maintains a neat and orderly welcome center, shuttle stop, lobby area, ensuring all items are stationed in the correct places such as wheelchairs and umbrellas
• Demonstrates an approachable and helpful attitude, ready to answer questions and provide guidance to BG Library guests
• Assists with carriage rides, shuttle stops, check‑in tent, and crowd control areas when needed
• Provides necessary information to satisfy questions and unique needs of guests
• Develops a strong understanding of the ministry and specifications of the Library and information handouts
• Collects surveys and verifies that all required information has been completed
• Maintains a neat and orderly work environment, ensuring that all information items are well stocked
• Responsible for opening, using and closing computer systems as assigned
• Responsible for restocking supplies needed for effective ministry
• Covers all guest services areas as assigned by Manager on Duty
• Reports any issues to the Manager on Duty immediately

• Reports to Guest Services Manager
• Has no supervisory responsibility
• Other duties as assigned

• High School diploma required
• Ability to verbally relate to others
• Self‑motivated, requiring minimal supervision and able to take initiative
• Maintains a high level of people and organizational skills
• Ability to effectively read, write, and speak English
• Maintain clear, continuous communication with other supervisors and management
• Strong problem‑solving and analytical skills

• Be available on short notice to fill in for absent employees
• Moderate in scope; varying periods of high/low activity
• Ability to lift up to 20 pounds
• Ability to stand for extended periods of time Ability to work under occasional stressful situations
• Flexible when job parameters or directions change
• Maintain a positive Christian witness to colleagues, vendors, and the general public

• Works closely with people
• Works indoors and outdoors in all kinds of weather
• Work will involve frequent interruptions and distractions
• Able to work a flexible schedule, including weekends, evenings, and prolonged hours

Associate or Seasonal employees may work up to 19 hours a week (not to exceed 1000 hours a year (calendar/sequential)), and are not eligible for any benefits.