Guest Services Representative

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Guest Services Representative at JLL, you'll serve as the welcoming face of our properties, creating exceptional first impressions for every tenant and visitor. You'll manage front desk operations with professionalism and warmth, handling visitor registration, security protocols, and serving as a trusted resource for building information. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll foster a positive environment where guests and colleagues feel valued.

This position requires exceptional interpersonal skills, attention to detail, and the ability to balance multiple priorities while maintaining the highest standards of hospitality.

• Greet all tenants and visitors with courtesy and professionalism, creating a welcoming atmosphere that reflects JLL's commitment to exceptional service
• Manage visitor registration according to established building policies and security protocols
• Respond promptly to tenant phone calls and emails, providing assistance and information with efficiency and care
• Provide guidance and directions to tenants and visitors, demonstrating comprehensive knowledge of building amenities and services
• Maintain awareness of building management and security protocols, directing concerns to appropriate personnel
• Develop professional relationships with key tenant contacts and stay informed about property events
• Monitor service alerts and report security concerns immediately to designated personnel

• High school diploma or equivalent
• Minimum of 1 year of experience in high-end hospitality, luxury retail, fine dining, or related customer-facing field
• Outstanding interpersonal and communication skills with ability to interact professionally with diverse audiences
• Strong organizational abilities and proven capacity to multitask effectively
• Professional demeanor and polished appearance
• Proficiency with MS Office applications and internet-based tools

• Experience with visitor management systems or building access control technology
• Background in event coordination or support
• Proven track record of building positive relationships with clients and colleagues
• Self-motivated approach with ability to anticipate needs and take initiative

Location:

On-site – Charlotte, NC

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal…