Fare Inspection Ambassador

Charlotte, North Carolina, United States

We are proud to offer the following benefits:

• Insurance:
  Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off:
  Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses:
  Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

$24.00 - $24.00

FARE INSPECTION ASSOCIATES NEEDED - ALL SHIFTS AVAILABLE

$24.00 Per Hour (benefits, weekly pay, free uniforms, pay advance)

CHARLOTTE AREA TRANSIT SYSTEM (CATS)

Job Summary:

Fare Inspection Associates/Ambassadors will serve as the primary fare inspection team, conducting proof-of-payment inspections using friendly, customer service centric, non-aggressive engagement to support compliance and a positive rider experience.

• 4:30am to 1:30pm
• 8:00am to 5:30pm
• 1:00pm to 10:00pm
• 5:00pm to 2:00am

Responsibilities to Include:

• Use issued validation equipment to verify active fare media.
• When on the Blue Line, rotate between railcars and platforms to avoid repeated inspections of the same riders.
• Maintain clear, calm, non-confrontational communication during all inspection interactions.
• Document and provide reporting on inspection volumes, compliance rates, and fare-related issues
• Provide basic way finding and system information upon request.
• Assist with fare machines and mobile ticketing questions when appropriate.
• Direct riders to customer service resources as needed.
• Follow de-escalation and safety protocols provided during training.
• Immediately report escalated or unsafe situations to Security or Transit Police.

• One year of customer service experience preferred
• High school diploma or GED required
• Must be at least 18 years of age
  .
• Must have friendly, outgoing personality
• Must be able to speak, read, and write the English language in order to create basic reports.

Physical Abilities:

• Must have the physical capacity to walk and stand continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
• Must be able to work outdoors in all conditions with provided inclement weather gear.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Block by Block
is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1st Shift

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.