Business Services Lending Assistant

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates:
Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

The Business Services Lending Assistant I provides timely and accurate support by assisting multiple high volume Business Service Officers with high volumes of loans from within various markets, to ensure effective lending functions of the Credit Union are being followed both pre and post loan closing. This role serves as the primary servicing contact post close to ensure the Business Service Officers have the necessary support to answer various servicing questions.

• Maintains a working knowledge of all products and services offered by the Credit Union.
• Provides member service, including change of addresses, research on member accounts and routine inquiries.
• Serves as the primary point of contact Business Member Owners and Business Service Officers pre and post close.
• Provides support on business loan requests from application through information gathering, and credit evaluation/underwriting to handing off the request to the Loan Documentation Team for loan closing.
• Performs ongoing portfolio management including serving member business relationships, gathering of financials for annual loan reviews, maturing loans, and BARM repricing. Completes Credit File Reviews for all assigned ALRs.
• Works on Collateral releases, subordination requests, payment due date changes, modification requests and various servicing of existing loans within the assigned portfolio.
• Reviews and creates commitment letters ensuring the commitment letter and approval are capturing all requirements.
• Provides requested payoff letters, process loan payments, transfers, wire transfers etc.
• Orders Flood certifications and Free EDR screening reports when applicable. Assists with collection of collateral insurance, including general liability, hazard, flood to ensure all collateral is adequately covered.
• Builds and Reviews member credit files for accuracy ensuring all required documentation prior to loan closing is contained in the file prior to the loan documentation team being engaged.
• Assists and completes review of credit files for annual NCUA and third-party examinations.
• Ensures credit files are accurate prior to submission to the Loan Documentation Team.
• Clears loan exceptions on newly closed or renewed loans and assists Lenders with their assigned past dues.
• Coordinates Line of Credit advance requests for construction loans or disbursing of funds. Processes line of credit advances. Facilitates routine loan disbursements for commercial construction loans and lines of credit as well as other general ledger functions.
• Prepares/Organizes closed loan packages for processing by the Loan Doc Specialist Group.
• Obtains Credit Reports, required financials and necessary documentation from borrowers to assist the Business Service Officers.
• Reviews business loan documentation for execution accuracy pre closing. Identifies and clears documentation deficiencies within credit files.
• Manages the servicing inquiries sent into the business services shared mailbox from both Members and Lenders.

• Assists with other tasks and projects as assigned.

• Must have excellent communication skills in English, both verbal and written
• Must have strong creative and problem-solving ability
• Must have the ability to work with people at different job levels ranging from Senior Managers to front line employees
• Must have strong computer skills, including intermediate knowledge of MS Excel and Word
• Must have ability to understand all business processes within the credit union
• Must be detail oriented, with excellent time management and organizational…