Collections Specialist

Description We are looking for a dedicated Collections Specialist to join our manufacturing team in Charlotte, North Carolina. In this role, you will play a vital part in managing customer accounts, resolving payment issues, and ensuring compliance with financial processes. The ideal candidate is skilled in negotiation, attentive to details, and committed to maintaining positive relationships while protecting company revenue.

Responsibilities:

- Collaborate with internal teams, including sales, customer service, logistics, and credit, to address payment challenges such as pricing discrepancies, proof of delivery issues, and billing errors.

- Maintain accurate and detailed documentation of all communications and payment arrangements to ensure compliance and support internal reporting.

- Monitor repayment plans, track missed payments, and escalate delinquent accounts when necessary.

- Analyze credit exposure, review account holds, and provide recommendations regarding credit limits or restrictions.

- Update notes in the accounts receivable system to reflect current account statuses and reconcile balances.

- Prepare account statements and assist with month-end reporting to optimize cash flow and reduce Days Sales Outstanding.

- Negotiate payment commitments with customers while maintaining strong relationships.

- Work proactively with stakeholders to resolve disputes and remove obstacles to timely payment.

- Conduct financial analysis and provide solutions to improve account performance.

- Escalate unresolved issues to appropriate departments or management as needed. Requirements - Proven experience in collections, preferably in commercial or consumer settings.

- Strong knowledge of accounts receivable processes and functions.

- Proficiency in Oracle and Microsoft Excel for financial tracking and analysis.

- Exceptional negotiation and communication skills, with the ability to manage challenging conversations professionally.

- High attention to detail and accuracy in documentation and account reconciliation.

- Ability to analyze aging reports and monitor credit exposure effectively.

- Organized and disciplined approach to managing multiple accounts and tasks simultaneously.

- Proactive problem-solving skills and the ability to collaborate effectively with cross-functional teams.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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