Operational Risk Manager

Job Title: Operational Risk Manager

Department: Operational Risk Management

Reports To: Head of Operational Risk Management

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a strategic, forward‑thinking Operational Risk Manager who will be responsible for building, leading, enhancing, and executing key operational risk control programs, with an emphasis on Issues Management and Fraud Controls Governance. This role drives enterprise‑wide consistency in identifying, assessing, remediating, and monitoring operational risk issues while partnering with business, technology, and risk leaders to strengthen fraud prevention and detection controls across the organization.

The ideal candidate has deep experience operating within regulated environments, advanced control design/assessment capabilities, and the ability to influence cross‑functional stakeholders to deliver sustainable risk reduction.

• Lead the end‑to‑end Issues Management lifecycle including identification, classification, risk severity scoring, remediation planning, monitoring, and closure validation.
• Maintain and enhance Issues Management standards, taxonomies, workflow requirements, control evidence expectations, and governance routines.
• Perform and/or facilitate root cause analysis (RCA) ensuring remediation plans address systemic drivers and remain sustainable.
• Establish remediation quality standards including milestones, control redesign requirements, and closure validation criteria.
• Create and maintain issue dashboards, SLA tracking, overdue reporting, and thematic analysis using Audit Board.
• Partner with Internal Audit, Compliance, and business leaders to manage audit findings, regulatory items, and cross‑functional remediation.
• Conduct fraud control evaluations across key insurance/financial services processes (i.e., Claims, Underwriting, Title).
• Develop fraud control KRIs/KPIs and dashboards (e.g., suspicious activity trends, system control gaps, exception monitoring).
• Support post‑incident reviews and ensure fraud‑related issues are properly documented and remediated within the Issues Management framework.
• Ensure Issues Management and Fraud programs integrate with broader operational risk frameworks and collaborate across all Operational Risk programs.
• Facilitate cross‑functional working sessions with business, technology, and risk teams to identify issues, close gaps, and improve control health.

Bachelor’s or advanced degree in a relevant field (e.g., Risk Management, Business Administration).

• Minimum 7+ years of progressive experience in Operational Risk, Internal Audit, Controls Management, Compliance, or similar risk discipline.
• Hands‑on experience managing an Issues Management program, including issue risk scoring, remediation oversight, RCA, and reporting.
• Solid understanding of fraud risks and fraud control governance, especially across insurance and financial services processes.
• Strong working knowledge of control frameworks (COSO, operational risk frameworks) and control design/operating effectiveness concepts.
• Experience with governance and risk tools such as Audit Board, Archer, and/or Service Now.
• Strong program management skills with the ability to drive execution across multiple stakeholders and priorities.
• Strong analytical skills, including ability to identify patterns, themes, and systemic risk drivers.
• Strong knowledge of relevant regulations and industry standards.
• Effective communication and…