Senior Collections Specialist

LHH is assisting a client with their need for a Senior Collections Specialist in Charlotte, NC. This is a direct hire position offering competitive compensation, benefits and a hybrid work schedule. Please read on for more details!

Responsibilities

* Manage a portfolio of accounts and lead collection efforts on past-due balances.

* Review aging reports, monitor delinquent accounts, and prioritize collection activity based on risk and exposure.

* Contact customers regarding overdue invoices, payment discrepancies, and account status updates.

* Investigate and resolve billing disputes, short payments, unapplied cash, and other account issues in partnership with internal teams.

* Evaluate customer creditworthiness and support decisions related to credit limits, order holds, and account reviews.

* Negotiate payment plans and recommend appropriate next steps for unresolved balances.

* Maintain accurate documentation of collection activity, customer communication, and account status.

* Prepare regular reporting on collections performance, aging trends, and high-risk accounts.

* Support month-end activities related to accounts receivable and account reconciliation.

* Provide guidance on best practices and assist with process improvements to strengthen collections performance.

Qualifications

* 5+ years of experience in credit, collections, accounts receivable, or a related function.

* Strong understanding of credit and collections practices, aging analysis, and dispute resolution.

* Experience assessing account risk and working with customers to secure timely payment.

* Excellent communication, negotiation, and customer service skills.

* Strong attention to detail, organization, and follow-through.

* Ability to analyze account activity, identify trends, and recommend solutions.

* Proficiency in Microsoft Excel and experience working in ERP or accounting systems.

* Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred.

Pay Details: $60,000.00 to $68,000.00 per year

Search managed by:
Emma Claris

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

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