National Account Credit Manager

National Account Credit Manager

This position is an individual contributor with no direct reports managing an A/R portfolio of $5+ million reporting to the Revenue Risk Manager. The National Account Credit Manager will be responsible for credit extension and collection of A/R for an assigned portfolio in accordance with company policy and applicable law. The role works closely with Sales Center Managers, the Sales Team (Account Managers), and customers (internal & external) to resolve credit and collection issues, including outbound collections calls.

The successful candidate must balance cultivating strong relationships with customers while aggressively working accounts to keep write‑offs to a minimum. The role is accountable for the entire credit granting process, including periodic credit reviews of existing customers and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

The position is required to provide ad‑hoc and regular reports to management regarding account status and will be asked to attend sales and customer meetings pertaining to credit matters.

• Responsible for credit extension and collection of A/R for the assigned portfolio in accordance with company policy and applicable law.
• Work closely with branch managers, sales team, and customers (internal and external) to resolve credit and collection issues, including outbound collections calls.
• Balance cultivating strong relationships with customers while aggressively working to keep 90+ day past‑due accounts, aging, and write‑offs to a minimum.
• Handle and store credit files and account receivable records for the assigned portfolio.
• Provide ad‑hoc reports to management regarding the status of accounts.
• Attend sales and customer meetings pertaining to credit matters.
• Support full compliance of all company credit policies and procedures, working with regional credit staff as well as internal and external auditors.
• Demonstrate commitment toward process excellence and a willingness to challenge existing processes; take the initiative to identify areas of opportunity and innovative ways of doing business.
• Analyze collection processes and establish best practices.
• Additional special projects may be assigned.

• Exceptional customer service skills.
• Understanding of Order Management & AR systems.
• Proficiency in financial analysis, including interpretation of financial statements, credit reports, and industry data.
• In‑depth knowledge of credit risk assessment techniques, credit policies, and legal regulations.
• Strong analytical and problem‑solving skills.
• Excellent written and oral communication skills; ability to always maintain a professional and pleasant demeanor.
• Ability to analyze complex data and reports and manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Build strong relationships with internal and external stakeholders.
• Solid organizational skills and the ability to effectively communicate with all levels of the organization.
• Excellent decision‑making skills with the ability to balance risk and business objectives.
• Above average PC skills and Microsoft Office skills to include Word, Excel, PowerPoint, Outlook.
• Access to and experience with other web‑based applications.

• 4‑year bachelor’s degree.
• 5 years of Credit and Accounts Receivable experience preferred.

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company‑Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.