Enterprise Fraud Management Support Specialist II

Job Overview

We are seeking an analytical, detail-oriented Fraud Reporting Specialist to support the detection, tracking, and reporting of fraudulent activities across the organization. Reporting occurs on a regular cadence and ad hoc analysis as required. The position plays a critical role in strengthening fraud prevention strategies through data integrity and reporting excellence. This is a fully on-site position, teammates are expected to be in the office five days a week.

• Collaborate with stakeholder(s) to analyze fraud data trends and patterns identifying emerging fraud risks, typologies, and possible control gaps.
• Using data from diverse datasets, analyze, interpret, and document findings.
• Translate data into actionable insights and elevate high-risk or complex issues to management and cross‑functional teams (e.g. Risk, Compliance, Operations, and Audit).
• Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance.
• Provide performance and trend analysis for senior level management using key performance indicators (KPIs) and service‑level metrics related to fraud operations.
• Compile, validate, and maintain fraud data across multiple systems and sources.
• Produce regular and ad hoc fraud reports for internal teams, leadership, and regulatory requirements.
• Analyze fraud trends, patterns, and performance metrics to provide actionable insights.
• Ensure accuracy and completeness of fraud loss, recovery, and case reporting.
• Develop and/or maintain dashboards and reporting tools for fraud monitoring and decision‑making.
• Identify opportunities to improve reporting processes, data quality, and automation.

• 3 to 5 years of fraud or banking experience.
• Ability to work independently with minimum supervision in a detailed and deadline‑oriented environment.
• Excellent verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to manage competing priorities.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability and willingness to work flexible hours, as required.

• Intermediate to Advanced proficiency in Excel (e.g., pivot tables, lookups, index formulas, and data validation).
• 1–3+ years of experience in fraud reporting, analytics, risk, or financial services.
• Strong analytical skills with experience working with large datasets.
• Experience with reporting and visualization tools (e.g., Tableau, Power BI).
• Knowledge of banking, payments, or financial services fraud.
• Strong analytical and problem‑solving skills.
• Ability to work under pressure and manage conflicting priorities.
• Bachelor’s degree in Finance, Criminal Justice, Business, Data Analytics, a related field, or equivalent experience.

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan.
• No less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during the first year of employment.
• 10 sick days (also prorated).
• Paid holidays.
• Possible eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan depending on the position and division.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.