Mortgage Loan Officer | Mortgage Sales Specialist; Spanish

Job Overview

• Handle inbound and outbound calls in a call center environment.
• Assist new and existing clients with home purchases, refinancing, or home equity loans.
• Analyze financial goals and recommend the best lending solutions.
• Submit mortgage applications and help clients gather required documents.
• Keep clients informed throughout the loan process.
• Position requires SAFE Act registration and maintaining good standing with the federal registry system.

• Provide excellent client care.
• Communicate with clients and business partners by phone, email, and messaging.
• Use multiple systems to assist clients and referral partners.
• Follow established lending policies and processes.
• Identify opportunities to recommend additional products or services.
• Work as part of a team to deliver outstanding service.

• Minimum 1 year of sales and mortgage experience.
• High School Diploma or GED required.
• Strong customer service and relationship-building skills.
• Ability to actively listen and identify client needs.
• Skilled in suggesting and promoting products or services.
• Ability to learn and use multiple technology platforms.
• Strong written, verbal, and non-verbal communication skills.
• Able to manage the full client loan process and resolve issues.
• Ability to work under pressure and manage multiple tasks.
• Adaptable, flexible, and comfortable with change.
• Strong sales performance history.
• Willing to work weekends and extended hours as needed.
• Professional and confident when speaking with clients over the phone.
• Ability to balance performance, compliance, and client service.
• Commitment to ethical standards and compliance with federal and state policies.

• Contact center experience.
• Knowledge of loan products:
  Conventional, Jumbo, Government, FHA, HUD.
• Familiarity with underwriting, closing, and federal lending regulations.
• Ability to analyze credit and financial data to advise clients.
• Strong consultative skills and ability to ask the right questions.

• Attention to detail.
• Client solutions advisory.
• Loan structuring and pipeline management.
• Problem-solving and critical thinking.
• Collaboration and referral management.

• Regular schedule:
  Monday-Friday, 10 AM-7 PM (Eastern).
• Rotating Saturdays: 8 AM-3:30 PM.
• Training:
  Monday-Friday, 8 AM-5 PM (approx. 8 weeks).
• Training is 100% in-office, no time off allowed.
• Post-training:
  Hybrid with 5 in-office days per month.

• Baseline incentive available for first 6 months.
• Eligible for quarterly incentives based on performance.
• Full benefits:
  Medical, Dental, Vision, PTO, 401(k), Tuition Reimbursement, Career Development.