EFT Operations Specialist

$51.37

Exciting EFT Operations Specialist position with an established financial services firm.

Contract Duration: 6 months and may extend .

Location:

Charlotte, NC Hybrid role

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* Title:

** EFT Operations Specialist.

** Requirements:*
* + 3-5 years of Reg-E/EFT experience preferred Experience working and managing BPO operations Card Disputes

+ Chargeback processing experience with VISA Resolve Online and Master comm

+ Good communication and organizational skills

** What You will be Doing:*
* +

Job Duties:

The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items.

+ Specialist work may include investigating claims in a fast paced work environment.

+ The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members.

+ The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.

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* Additional responsibilities include:

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* + Processes disputed items and performs follow ups on outstanding items.

+ QA/QC review

+ Sends required correspondence to members regarding the status of their dispute

+ Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to Credit Karma policies and procedures.

+ Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.

+ Ensures daily-automated tasks are complete through review of files and reports.

+ Work with internal and external partners to ensure systems and processes are effective and accurate.

+ Pull reports and other data to assist management in understanding the status and amount of disputed items.

+ Manages strict deadlines and performs time sensitive duties accurately and efficiently.

+ Maintains a working knowledge of all functions within the department to sustain integrity of the departments guidelines.

+ May be cross trained in other areas of Operations and/or Member Success related functions.