HNS Lending Services Manager

## HNS Lending Services Manager Apply locations:
Old City Halltime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
July 22, 2026 (13 days left to apply) job requisition :
JR104092

Date Opened:
Tuesday, July 07, 2026 12:00 AMClose Date:
Wednesday, July 22, 2026 12:00 AM Department:
Housing & Neighborhood Services Department Salary: $94,029.00 - $135,167.5 Commensurate with Experience
** Welcome to the City of Charlotte
** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
* Attracting and retaining a skilled and diverse workforce
* Valuing teamwork, openness, accountability, productivity, and employee development
* Providing all customers with courteous, responsive, accessible, and seamless quality services
* Taking initiative to identify, analyze, and solve problems
* Collaborating with stakeholders to make informed decisions
** SUMMARY
* * The HNS Lending Services Manager serves as a key leader within the Housing Services Division of Housing & Neighborhood Services, responsible for overseeing the City’s home ownership lending, loan administration, and asset management functions. This position provides strategic and operational oversight for down payment assistance, loan origination, loan closings, loan servicing, portfolio administration, and long-term compliance monitoring for City-supported housing investments.
The position manages a team responsible for processing and administering real estate-based housing loans, including deferred, forgivable, amortizing, and subordinate loan products. The Lending Services Manager ensures that lending activities are completed accurately, timely, and in accordance with applicable federal, state, and local requirements, including requirements associated with HUD-funded programs such as HOME and CDBG.
This position requires strong knowledge of real estate lending, affordable housing finance, loan origination systems, servicing practices, and public-sector compliance requirements. The Lending Services Manager works closely with the City’s Real Estate, Finance, Legal, and housing program teams, as well as lenders, closing attorneys, nonprofit partners, and borrowers, to ensure that City housing investments are properly originated, documented, closed, serviced, monitored, and protected over time.
** Major

Duties and Responsibilities:

*** Provide leadership, direction, and management for the City’s lending services functions, including down payment assistance, loan origination, loan closings, servicing, portfolio administration, and asset management.
* Supervise, mentor, and support staff responsible for loan processing, underwriting review, closing coordination, servicing, compliance tracking, borrower communication, and portfolio management.
* Oversee the administration of down payment assistance and other home ownership lending programs, ensuring that program guidelines, eligibility requirements, underwriting standards, funding requirements, and documentation procedures are applied consistently.
* Manage the full loan lifecycle, including application intake, eligibility review, underwriting coordination, loan approval, document preparation, closing, onboarding, servicing, payoff, subordination, satisfaction, forgiveness, and record retention.
* Ensure that City-assisted loans are properly documented, including promissory notes, deeds of trust, affordability restrictions, closing disclosures, settlement statements, lien documents, subordination agreements, payoff statements, and satisfaction documents.
* Coordinate closely with the City’s Real Estate, Finance, and Legal departments to support accurate loan documentation, proper recording of security instruments, funding disbursements, fiscal reconciliation, program income tracking, and asset protection.
* Oversee quality control processes for loan files,…