Loan Support Analyst Senior - Commercial Mortgage Backed Securities (CMBS) Servicing - Midland

Position Overview

As a Loan Support Analyst Senior in the PNC Midland organization, you will be based within the PNC Midland footprint.

Guided by the role of Loan Analyst, you will:

• Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access.
• Process borrower requests via phone, email, and CRE Insight portal.
• Research and process incoming and aged funds.
• Monitor delinquencies and perform collection activities.
• Review and process borrower requested late charge waivers.
• Complete address changes, audit confirmations, and rate cap reviews.
• Communicate and collaborate with Functional Departments to aid borrowers with potential questions or issues.
• Apply specialty product knowledge to the day‑to‑day servicing of a portfolio of commercial real‑estate loans, ensuring compliance with loan documents, internal policies, and applicable laws.
• Resolve non‑compliant issues through written and verbal communication with internal and external parties.
• Process loan payments, escrows, reserve account disbursements, and support the preparation of periodic reporting.
• Perform covenant compliance testing and maintain accurate loan servicing records.
• Support onboarding of new loans and the transition of paid‑off or transferred loans.
• Assist with tax and insurance administration, and perform collection activities on delinquent accounts.
• Have authority for fund disbursement as needed.
• Review reports to identify exceptions, contribute to risk mitigation, and serve as a subject‑matter resource for training.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities:

• Analytical Thinking, Capital Management, Compliance Requirements, Documentation, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies.
• Consulting, Customer Interaction, Decision Making, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship Management.
• Roles at this level typically require a university/college degree with less than 1 year of professional experience or completion of a formal development program, or a comparable combination of education and experience including military service.
• Bachelor’s degree.
• No required certification or license.

PNC offers a comprehensive range of benefits for full‑time employees:

• Medical/prescription drug coverage (including a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy and doula reimbursement; educational assistance including select programs fully paid; robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year dependent on career level; and additional days based on years of service.
• Additional benefits: see  for complete information.

If an accommodation is required to participate in the application process, please contact us via email at  or call 877‑968‑7762 and say "Workday". All accommodation requests will be handled confidentially. We provide reasonable accommodations to employment applicants and qualified individuals with a disability.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act requirements.

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