Loan Support Consultant - Special Servicing - Midland

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Consultant - Special Servicing within PNC's Midland organization, you will be based within the PNC Midland footprint.

As a Loan Support Consultant within Special Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests-such as payments, disbursements, and other related activities-while ensuring full compliance with regulatory requirements.

You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

• * BS in Business, Finance, Real Estate, or a related field and or equivalent experience.
• * 2+ years of related commercial loan servicing experience preferred.
• * Strong interpersonal skills and collaboration skills with a focus on customer service.
• * Ability to efficiently utilize commercial loan processing systems.
• * Ability to multi-task and work independently in a fast-paced work environment.
• * Experience with PNC Commercial Real Estate Loan Processing Systems.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and automony.
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
  * All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non-compliant issues through written and verbal communication with both internal and external parties.
• May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration.
  
  May perform collection activities on delinquent accounts. May have funds disbursement authority.
• Reviews reports to identify exceptions,…