EFT Operations Specialist

EFT Operations Specialist

Exciting EFT Operations Specialist position with an established financial services firm. Contract Duration: 6 months and may extend.

Location:

Charlotte, NC Hybrid role

EFT Operations Specialist

• 3-5 years of Reg-E/EFT experience preferred Experience working and managing BPO operations Card Disputes
• Chargeback processing experience with VISA Resolve Online and Mastercomm
• Good communication and organizational skills

• Job Duties:
  
  The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items.
• Specialist work may include investigating claims in a fast paced work environment.
• The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members.
• The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.

• Processes disputed items and performs follow ups on outstanding items.
• QA/QC review
• Sends required correspondence to members regarding the status of their dispute
• Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to our client's policies and procedures.
• Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
• Ensures daily-automated tasks are complete through review of files and reports.
• Work with internal and external partners to ensure systems and processes are effective and accurate.
• Pull reports and other data to assist management in understanding the status and amount of disputed items.
• Manages strict deadlines and performs time sensitive duties accurately and efficiently.
• Maintains a working knowledge of all functions within the department to sustain integrity of the departments guidelines.
• May be cross trained in other areas of Operations and/or Member Success related functions.

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

• Manufacturing / Operations