Anti-Fraud Operations Associate

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

SMBC is seeking a highly motivated Associate Manager, Anti-Fraud Operations to lead day-to-day fraud operations activities while supporting the administration, training, monitoring, and continuous enhancement of the Bank's fraud detection platforms, including Actimize, Mitek, and Risk Analytics solutions
. This role will play a critical part in strengthening fraud detection strategies, maintaining governance and operational documentation, and driving continuous improvements to fraud monitoring  addition to managing daily operations, this position will be responsible for coaching, training, and developing Fraud Operations team members to ensure consistent execution of fraud detection and investigation activities. The successful candidate will work closely with Fraud Operations, Technology, Data Analytics, Risk Management, Compliance, and Model Risk teams to protect the Bank and its clients from financial crime.

Lead and oversee day-to-day Fraud Operations activities, ensuring timely and effective fraud detection, investigation, and escalation.

Manage, coach, and develop team members through training, performance support, and ongoing knowledge sharing.

Monitor and analyze fraud trends, emerging threats, and operational metrics to identify opportunities for enhanced controls and detection strategies.

Support the administration, tuning, testing, and continuous improvement of fraud detection platforms, including Actimize, Mitek, and Risk Analytics tools.

Partner with Technology, Data Analytics, and Risk teams to implement system enhancements, optimize monitoring rules, and improve fraud detection effectiveness.

Develop and maintain operational procedures, governance documentation, and reporting to support regulatory, audit, and risk management requirements.

Assist in model and strategy reviews, validation activities, and remediation efforts related to fraud detection controls.

Provide management reporting and insights on fraud trends, key performance indicators, and operational effectiveness.

Support regulatory examinations, internal audits, and risk assessments related to Fraud Operations.

Foster a culture of continuous improvement, accountability, and operational excellence.

Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field.

3-5+ years of experience in fraud operations, fraud risk management, financial crimes, or a related discipline.

4-6 years of experience managing a team of more than 5 employees

Applicant will have experience speaking with customers over the phone

Experience working with fraud detection and case management platforms, including Actimize, Mitek, or similar solutions.

Strong analytical and problem-solving skills with the ability to identify fraud patterns and recommend effective solutions.

Expe…