Collections Specialist

Crown Auto Group's affiliated finance company, AMS Financial is NOW HIRING – EXPERIENCED SUBPRIME AUTO LOAN ACCOUNT REPRESENTATIVE

AMS is seeking an experienced Subprime Auto Loan Account Representative to join our Collections Department. We are looking for a motivated, professional, and results-driven individual who understands the subprime auto finance industry and knows how to effectively communicate with customers regarding delinquent accounts.

Responsibilities:

• Manage an assigned portfolio of subprime auto loan accounts

• Contact customers regarding past-due payments and account issues

• Negotiate payment arrangements and obtain promises to pay

• Follow up consistently to ensure commitments are kept

• Work with customers to resolve delinquency and prevent further escalation

• Maintain accurate and detailed account notes

• Identify accounts requiring additional collection action

• Work closely with the Collections Department and management

• Meet individual and departmental collection goals

• Maintain professional and compliant communication with customers

Qualifications:

• Previous subprime auto finance or collections experience preferred

• Experience handling delinquent accounts and payment arrangements

• Strong verbal and written communication skills

• Excellent negotiation and problem-solving abilities

• Self-motivated, dependable, and results-oriented

• Ability to work in a fast-paced collections environment

• Strong attention to detail and organizational skills

• Knowledge of the repossession and recovery process is a plus

Ideal Candidate:
Someone who is comfortable speaking with customers, understands the importance of consistent follow-up, can handle difficult conversations professionally, and is driven to produce results.

Apply today to join the AMS Collections Team!

Compensation details: 1922

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