Revenue Officer - Charlotte

Agency Dept of Revenue Division Taxpayer  Assistance , Collections Job Classification Title Revenue Officer I (NS)
Position NumberGradeNC
11

About UsThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work This position has been established as hybrid teleworking with a minimum starting salary of $48,000. The Revenue Officer I works at the Charlotte Service Center. Work is performed remotely and in-person at the assigned service center. The hybrid work schedule is determined by business need.

If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.

The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Charlotte Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary.

This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner.

Responsibilities of the Revenue Officer I to include, but are not limited to, the following:
• Educate the public on State tax matters and promote compliance with State revenue laws
• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Travel to taxpayer locations within an assigned territory with limited overnight travel

This professional position has a hybrid work schedule. Work is performed in-person at the Charlotte Service Center each week and remotely at the manager’s discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

An on-the-job training period for up to 12 months is required for all new…