Senior Analyst, AR Multi-Channel

• Own the full order-to-cash cycle for an assigned portfolio of large, complex customers
• Drive collection strategy using the High Radius collections platform
• Handle escalated, aged, and high-risk balances
• Review and clear orders on credit hold by daily cutoff
• Negotiate payment arrangements and settlements with customer AP and finance leadership
• Own deduction resolution end to end, including research, validation, root-cause identification, and clearing or recovery
• Partner with Sales, Pricing, Returns, and Commercial Finance to resolve disputes and eliminate recurring causes
• Track deduction trends and drive corrective action
• Serve as primary business owner and daily point of contact for the Global Shared Service Center
• Set priorities, define expectations, and review GSSC output quality and completeness
• Resolve unapplied cash, short pays, and remittance discrepancies
• Ensure local and offshore team handoffs are documented, controlled, and audit-ready
• Generate AR forecasts and analyze collection trends
• Own portfolio performance, aging, and risk analysis for AR, Finance, and Sales leadership
• Provide cash forecast inputs, deduction resolution status, and bad debt recommendations
• Lead AR process improvement initiatives and maintain internal control compliance
• Manage internal and external audit requests
• Mentor AR Analysts and serve as a subject-matter resource

• Bachelor's degree in Accounting, Finance, Business, or related field
• 3-5+ years of progressive accounts receivable, collections, or credit experience
• Direct ownership of complex customer accounts
• Demonstrated experience resolving customer deductions and disputes end to end
• Expert Excel skills, including VLOOKUP/HLOOKUP and pivot tables
• Strong PowerPoint skills
• Experience operating in a hybrid local / Global Shared Service model
• SAP and High Radius (or comparable collections platform) experience
• Experience with large retail or national account customers and deduction practices
• Strong negotiation and influencing skills
• Ability to work independently, manage competing priorities, and meet deadlines
• Unquestionable ethics and integrity

Demonstrates expertise in managing the order-to-cash cycle, including collections strategy, deduction resolution, and customer account management. Proficient in utilizing tools like High Radius and SAP to drive performance and compliance in accounts receivable processes.

• Accounts Receivable Management
• High Radius Collections Platform
• Deduction Resolution
• Expert Excel Skills
• Negotiation and Influencing Skills

• Accounts Receivable
• Collections
• Credit Management
• Deduction Practices
• Excel (VLOOKUP/HLOOKUP, Pivot Tables)
• SAP
• Data Analysis
• Cash Forecasting
• Process Improvement
• Audit Compliance

• Negotiation
• Influencing
• Independent Work
• Time Management
• Ethics and Integrity

• Order-to-Cash Cycle
• Global Shared Service Model
• Customer Disputes
• Aged Balances
• Risk Analysis

• High Radius
• SAP
• Power Point