Associate Analyst - Digital Operations

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Operations Associate requires excellent organizational skills and would working in a fast paced, multi-tasked, high pressure, securities market environment. This role will perform various functions to help process and support our firms' staff and clients. The candidate will be engaged in a variety of daily tasks including cashiering and funds movement, New Accounts, ACAT's, etc. and will serve as the final processor for various high risk matters including but not limited to: assets/money movement request and reporting review.

The candidate will be responsible to ensure accurate record keeping, and will rely on established guidelines to perform their daily functions. This role will work closely with Compliance to assist that department on special projects and researching client compliant issues. Direct interaction with clients, other brokers and internal support staff

• Performs a variety of operations functions following pre-established procedures.
• Ensure accurate record keeping in order to keep the firm compliant.
• Remain current on internal work processes, procedures, and product knowledge.
• Field and respond to clients inquiries and issues via phone calls, emails, and faxes with highest level of customer service and integrity.
• Identify potential operational risks or inefficiencies and recommend/ implement improvements.
• Assist in streamlining operation processes, documenting the process flows, and communicating proposed updates to leadership.
• Efficiently complete daily responsibilities ensuring clients information is updated and correct.
• Prioritize multiple functions based on client and firms needs.
• Assist with ad hoc high level projects while maintain typical day to day responsibilities.
• Serve as subject matter expert for various brokerage back office functions and processes.
• Assist with training and onboarding of New Operations Associates preform assets/money movement requests, CIP (Customer Identification Program), New Account Opening and…